Welcome.
How can we help? For help with Nixplay frames in your home,
visit our Consumer support site

Frequently Asked Questions

  1. How Do I Get Started with Nixplay Signage?
  2. How Do I Publish Content to My Nixplay Signage Display or Player?
  3. How Do I Add Content to My Playlist(s)?
  4. How Do I Bulk Resize Photos for My Digital Signage Campaigns?
  5. What are Digital Signage Apps?
  6. How Do I Create a Nixplay Signage Campaign?
  7. How Do I Schedule and Publish My Nixplay Signage Campaign?


Browse Categories

Nixplay Signage - General

  1. What is the Difference Between the Basic and Advanced Subscription Plans?
  2. Does Nixplay Signage Offer Corporate Gifting?
  3. How Can I Attend a Nixplay Signage Webinar?
  4. What Can I Do If a Nixplay Signage Display or Player is Out-of-Stock?
  5. What is the Difference Between Nixplay Signage and Nixplay?
  6. How Can I Buy Nixplay Signage Display(s) or Player(s)?
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Getting Started with Nixplay Signage

  1. How Do I Get Started with Nixplay Signage?
  2. How Do I Publish Content to My Nixplay Signage Display or Player?
  3. How Do I Create A Nixplay Signage Account?
  4. How Do I Access My Nixplay Signage Web Account?

Managing Your Nixplay Signage Account Settings

  1. How to remove an added user/s in Nixplay Signage Account?
  2. How Do I Reset My Nixplay Signage Account Password?
  3. How Do I Update My Account Administrator User Details?
  4. How Do I Update My Nixplay Signage Account or Password?
  5. How Do I Update My Email Address?
  6. How Do I Add New Users to My Nixplay Signage Account?
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Setting Up Your Content and Playlists

  1. How Do I Add Content to My Playlist(s)?
  2. How Do I Bulk Resize Photos for My Digital Signage Campaigns?
  3. How to Play Vimeo Videos on your Signage Displays
  4. Can we play Live Broadcast using Nixplay Signage Solution?
  5. How to properly upload a PNG file with transparent background using our Logo/QR code feature?
  6. Why do some photos take longer to load than others?
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Setting Up Your Digital Signage Apps

  1. What are Digital Signage Apps?
  2. How Do I Create an Instagram Business App?
  3. How Do I Create an Instagram App?
  4. How Do I Create a Website Link App?
  5. How Do I Create a YouTube App?
  6. How Do I Create a Weather Forecast App?
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Setting Up Your Nixplay Signage Campaigns

  1. How Do I Create a Nixplay Signage Campaign?
  2. How Do I Schedule and Publish My Nixplay Signage Campaign?
  3. Where Can I Find The Dimensions For Each Area Of My Chosen Campaign Layout?
  4. What Are The Available Layouts For My Campaigns?
  5. What is the Difference Between a Folder and a Playlist?
  6. What is the Purpose of Folder(s) in the Content tab?
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Setting Your Nixplay Signage Display(s) or Player(s)

  1. How Do I Pair (Activate) My Nixplay Signage Display(s)?
  2. How Do I Connect My Nixplay Signage Display(s) or Player(s) using Ethernet?
  3. How Do I Unpair My Nixplay Signage Display(s) or Player(s)?
  4. What Do the Red and Green WiFi Icons Mean?
  5. What Settings Can I Update on My Nixplay Signage Display(s) or Player(s)?
  6. How Can I Protect My Nixplay Signage Display(s) or Player(s)?
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Managing Your Nixplay Signage Display(s) or Player(s)

  1. How Do I Have Photos Fill the Screen on Landscape or Portrait Modes?
  2. How Can I Request a Replacement Display or Player?
  3. How Can I Update My Nixplay Signage Display's Name and Location?
  4. How Do I Update My Display Group Name and Location?
  5. How Do I Switch Views On the Displays tab?
  6. How Can I Find My Displays or Display Groups?
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Managing Your Nixplay Signage Display Group(s)

  1. What is the Benefit of Display Groups?
  2. How Do I Create a Display Group?
  3. How Do I Remove Displays from My Display Group?
  4. How Do I Delete a Display Group?
  5. What is the "Lock Icon" in the Display Group?

Nixplay Signage Accessories

  1. What Should I Do if My Remote Control Is Not Working?
  2. How Can I Get Nixplay Signage Replacement Part(s)?
  3. What Types of Wall Mounts Can My Nixplay Signage Display Use?

Nixplay Signage Displays

  1. User Manual for all Nixplay Small Format Signage Displays - 8" / 13.3"
  2. User Manual for all Nixplay Signage Displays - 15.6" / 21.5" / 24" / 32"
  3. How Do I Setup My Nixplay Signage 43” / 55” Display(s)?

Nixplay Signage Player

  1. User Manual for the Nixplay Signage Player